Optimizing Confidence Scoring in RAG-Based LLM Chatbots for Technical Support Services: A Prompt Engineering Approach
Year: 2025
Type: conference-paper
Authors: Wing Tung Chan, Kevin Hung, Raymond Ho, Gary Man-Tat Man
Institution: Hong Kong Metropolitan University
Language: English
Topic: Topic Modeling
Subfield: Artificial Intelligence
Field: Computer Science
Domain: Physical Sciences
Open Access status: closed
OpenAlex ID: W4412567867