A Study on Consumer Responses to AI Voice Assistant Service Failures: Focusing on the Effects of Emotional Interaction, Problem-Solving Ability, and compensation proposal appropriateness
Year: 2025
Type: article
Study design: Observational Study
Source: 대한경영학회지
Authors: Ruonan Chen, Chanwook Park
Language: English
Topic: AI in Service Interactions
Subfield: Artificial Intelligence
Field: Computer Science
Domain: Physical Sciences
Open Access status: closed
OpenAlex ID: W4412580692