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Psychological Contract Breach, Organisational Identification and Employee Performance: Mediating Role of Prosocial Organisational Behaviour

Year: 2025

Type: article

Abstract: This study draws on psychological contract and social exchange theories to examine how prosocial organisational behaviour mediates the impact of psychological contract breach (PCB) on employee performance within the hospitality sector in Accra Metropolis, Ghana. A quantitative research approach was adopted, utilising a survey design to collect data from a sample of 84 hotel employees. The data were analysed using structural equation modelling (SEM) with SmartPLS software to test the proposed research model. The findings indicate that prosocial behaviour significantly enhances employee performance, while psychological contract breach has a negative but non-significant effect on performance. Additionally, prosocial behaviour partially mediates the positive relationship between organisational identification and employee performance among hotel employees in Ghana. The study recommends that hotel management in Ghana should focus on promoting organisational identification by fostering an inclusive and diverse workplace culture. These measures can contribute to creating a supportive work environment that enhances employee performance.

Source: African Journal of Hospitality and Tourism Management

DOI: 10.47963/ajhtm.v5i1.1453

Authors: Elizabeth Kafui Senya, Lolonyo Letsa, Eunice Matey Anakwa, Frederick Owusu Arthur

Institutions: Accra Technical University, Ho Technical University

Language: English

Topic: Job Satisfaction and Organizational Behavior

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: diamond

OpenAlex ID: W4412634024

FWCI: 1.313

Cites:

Cited by: 1

Related to: 10