Exception Intelligence in High-Risk and High-Velocity Supply Chains: Typology, Playbooks, and Real-Time Resolution Systems
Year: 2025
Type: article
Abstract: Modern supply chains, particularly those operating under highly regulated or high-velocity environments such as cell therapy and e-commerce, face mounting challenges from unplanned disruptions. Exception events—ranging from temperature excursions in cold chains to last-mile delivery delays—can drastically undermine operational performance and patient or customer outcomes. This paper introduces a field-validated exception typology framework that classifies disruptions by predictability and preventability and prescribes actor-driven, time-sensitive protocols for resolution. Leveraging over 600 documented incidents from both clinical logistics and e-commerce delivery chains, the study outlines empirically calibrated countermeasures, dashboards, escalation layers, and automation triggers. Using this approach, organizations achieved up to 36% faster resolution times, 12% improvement in SLA compliance, and improved regulatory traceability. The solution moves beyond generic exception handling toward contextualized, actor-mapped workflows that bridge control tower monitoring with frontline responsiveness.
Author: Ashish Patil -
Language: English
Subfield: Strategy and Management
Domain: Social Sciences
Open Access status: hybrid
OpenAlex ID: W4412657201