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The Impact of Chatbots on Customer Service Jobs: A Study on the Replacement of Human Customer Support Agents

Year: 2025

Type: article

Study design: Observational Study

Source: International Journal of Research and Innovation in Social Science

DOI: 10.47772/ijriss.2025.90700060

Authors: Meenakshi Rathi, Ayush Nema

Language: English

Topic: AI in Service Interactions

Subfield: Artificial Intelligence

Field: Computer Science

Domain: Physical Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W4412723096

FWCI: 0.427

Cites:

Cited by: 1

Related to: 10