Year: 2025
Type: article
Abstract: More and more companies are outsourcing their logistics services to logistics service providers (LSPs).Many such companies request customised solutions, which can be highly resource-demanding for an LSP to accommodate.To minimise such costs, LSPs could apply a systematic approach to define and optimise their services, namely, a logistics service system (LSS) framework.The literature on this topic is, however, sparse.This study uses existing studies to describe different LSS-related research areas, which are used to conduct a case study of a large LSP firm resulting in an LSS framework.The LSS framework highlights the connections between the different aspects of an LSS.It adds a logistics service platform and logistics service management, allowing an organisation to operate efficiently.It contributes to the field of logistics services by offering a practical framework to facilitate the implementation of an LSS to improve the competitive advantage of an LSP.
Language: English
Subfield: Management Information Systems
Domain: Social Sciences
Open Access status: bronze
OpenAlex ID: W4412756109