Work

The Effect of Community Officer Service Quality on Customer Satisfaction in Btpn Syariah Area Mms Lampung

Year: 2024

Type: conference-paper

Abstract: The influence of service quality provided by community officers on customer satisfaction at BTPN Syariah Area MMS Lampung. The method used is a quantitative approach with data collection distributed every month. This study provides an assessment of various aspects of service quality, including reliability, responsiveness, assurance, and empathy. The results of the analysis show that there is a significant positive relationship between service quality and customer satisfaction, where the service quality variable is able to explain most of the variations in customer satisfaction.

Source: Proceeding of International Students Conference of Economics and Business Excellence

DOI: 10.33830/iscebe.v1i1.3869

Author: Cynthia Agustin

Institution: Indonesia Open University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: bronze

OpenAlex ID: W4412775741

FWCI:

Cites: 2

Cited by:

Related to: 10