Work

Performance of online banking and direct effect of service quality on consumer retention and credibility of consumer and mediation effect of consumer satisfaction

Year: 2025

Type: article

Study design: Observational Study

Source: International Journal of Business Information Systems

DOI: 10.1504/ijbis.2025.147809

Authors: Syed Mohd Minhaj, M. Altaf Khan

Institution: Jamia Millia Islamia

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4412958178

FWCI: 6.563

Cites:

Cited by: 5

Related to: 10