When AI gets Personal: Employee emotional responses to anthropomorphic AI agents in a virtual workspace
Year: 2025
Type: article
Abstract: Understanding how AI influences employee emotions is becoming critical as organizations prepare for widespread AI agent deployment. While existing research has explored human-AI interactions in corporate settings, little is known about how employees emotionally navigate relationships with AI agents exhibiting distinct personality traits. This empirical study examines white-collar employees' emotional responses while interacting with three generative AI agents in a virtual workspace, revealing novel social dynamics enabled by AI technologies. Using qualitative methods and inductive analysis, our findings show that anthropomorphic AI agents evoke a broad spectrum of emotions, from connection and contentment to amusement and frustration , extending beyond those typically triggered by web-based AI agents. Notably, participants experienced new emotional subsets, including unique manifestations of relational assurance and perceived worthlessness , which introduces new emotional subcategories within established frameworks. Moreover, the visual embodiment of AI agents in virtual workspaces significantly shapes user expectations and satisfaction. While a more human-like appearance can enhance engagement, it also introduces risks—a mismatch between an AI’s visual representation and its actual behavior can heighten disappointment if the AI fails to meet human-like expectations. As organizations integrate AI agents into the workplace, our findings provide key insights for designing effective human-AI interactions. We emphasize the importance of human-centered design approaches that foster, rather than hinder, employee engagement, ensuring AI contributes positively to corporate environments.
Institutions: University of South-Eastern Norway, University of Zurich
Language: English
Subfield: Social Psychology
Field: Psychology
Domain: Social Sciences
Open Access status: gold
Estimated APC paid: $1,540
OpenAlex ID: W4413000686