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Bridging the Gap: The Influence of Attitudes, Subjective Norms, and Perceived Behavioral Control on Intentions to Utilize Police Services

Year: 2025

Type: article

Abstract: This study examines the influence of attitudes, subjective norms, and perceived behavioral control (PBC) on people's intentions in using police services in Indonesia based on the Theory of Planned Behavioral (TPB). Through a quantitative approach to 431 respondents, the results of the analysis showed that positive attitudes towards the police had the strongest influence (0.436), followed by the perceived behavioral control (0.295), while subjective norms (0.203) had a more limited impact. This research model was able to explain 72.2% of the intention variance (R²=0.722). These findings could prompt a revolutionary blueprint: the transformation of police services in the digital age must touch the psychological aspects of citizens, break down bureaucratic walls, and align with unique local wisdom.

Source: International Journal of Educational and Psychological Sciences

DOI: 10.59890/ijeps.v3i4.94

Authors: Jefry Andi Pimanta, Vivi Gusrini Rahmadani Pohan, Sherry Hadiyani

Institution: Universitas Sumatera Utara

Language: English

Topic: Policing Practices and Perceptions

Subfield: Political Science and International Relations

Field: Social Sciences

Domain: Social Sciences

SDG: Peace, justice, and strong institutions

Open Access status: diamond

OpenAlex ID: W4413053167

FWCI:

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