Work

The Effect of Student Satisfaction on Administrative Services of Faculty of Economics and Business, State University of Jakarta

Year: 2025

Type: article

Abstract: This study aims to analyze the effect of administrative service quality on student satisfaction in the Office Administration Education program at the Faculty of Economics and Business, State University of Jakarta. The variables studied include reliability, responsiveness, assurance, empathy, and physical evidence. Using a quantitative approach with a survey method. The data were analyzed using regression analysis to examine the relationship between service quality dimensions and satisfaction. The results show that all five dimensions significantly influence student satisfaction. These findings highlight the need for continuous evaluation and improvement of administrative services to enhance the academic experience and institutional performance in higher education.

Source: Indonesian Journal of Interdisciplinary Research in Science and Technology

DOI: 10.55927/marcopolo.v3i6.77

Authors: Keisya Puteri Debi, Marsofiyati Marsofiyati, Eka Dewi Utari

Institution: State University of Jakarta

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Quality education

Open Access status: diamond

OpenAlex ID: W4413090657

FWCI:

Cites:

Cited by:

Related to: 10