Balanced Scorecard Approach to Evaluate School Performance: A Case Study at SMPN 3 Margahayu Bandung
Year: 2025
Type: article
Abstract: This study analyzes the performance of SMPN 3 Margahayu Bandung using the Balanced Scorecard (BSC) approach. BSC evaluates organizational performance through four perspectives: learning and growth, internal business processes, customer (stakeholders), and financial. Through qualitative descriptive methods and a case study design, this research collects data from interviews, documentation, and questionnaires involving school leaders, teachers, students, and parents. The findings reveal that the BSC approach provides a comprehensive view of school performance, identifying strengths in stakeholder satisfaction and challenges in internal process efficiency. The study proposes strategic recommendations to improve service quality and enhance institutional accountability and transparency in public education
Authors: Ade Tutty Rokhayati Rosa, Nana Supriatna, Erna Rostika Erawati, Uyun Mulyanah, Tuti Heryati
Institution: Universitas Islam Nusantara
Language: English
Subfield: Management Information Systems
Domain: Social Sciences
SDG: Quality education
Open Access status: diamond
OpenAlex ID: W4413091524