Work

Customer Feedback Sentiment Analysis in E-Commerce Using Hybrid Approaches: Combining LLMs and Knowledge Graphs

Year: 2025

Type: conference-paper

Source: International Conference on Electronics Representation and Algorithm (ICERA)

DOI: 10.1109/icera66156.2025.11087317

Authors: Mikaela Dea Melanie, Rudi Sutomo

Institution: Multimedia Nusantara University

Language: English

Topic: Sentiment Analysis and Opinion Mining

Subfield: Artificial Intelligence

Field: Computer Science

Domain: Physical Sciences

Open Access status: closed

Funder: Universitas Multimedia Nusantara

OpenAlex ID: W4413096056

FWCI: 3.017

Cites: 24

Cited by: 3

Related to: 10