Enhancing Operational Excellence in Global Capability Centers: a Benchmark Driven Framework for Digital Innovation and Enterprise Value Creation
Year: 2025
Type: article
Abstract: The evolution of Global Capability Centers from cost-reduction entities to strategic innovation hubs represents a fundamental shift in enterprise operations. This investigation analyzes operational excellence methodologies, performance benchmarking systems, and digital transformation approaches that distinguish high-performing GCCs within India's ecosystem. With India hosting over 1,800 centers employing 1.9 million professionals and generating $64.6 billion revenue in 2024, growth projections indicate expansion to $110 billion by 2030. Through comprehensive analysis of industry data and comparative performance studies, this research identifies critical success factors and proposes a four-pillar excellence framework encompassing strategic alignment, process optimization, technology leadership, and talent development. Findings reveal that leading GCCs achieve 15% higher digital maturity, 22% superior cost optimization, and 55% greater process automation compared to industry averages.
Author: Riya Riya
Language: English
Subfield: Management Information Systems
Domain: Social Sciences
Open Access status: bronze
OpenAlex ID: W4413166139