Work

Efforts on Digitalization of Frontline Services in the Philippine Government Setting

Year: 2025

Type: article

Abstract: This paper examines the Philippine government’s accelerated digitalization of frontline services, driven by the need for efficiency, transparency, and accessibility. It discusses national initiatives such as the eGovPH Super App, Digital National ID, and eLGU systems, emphasizing their role in reducing bureaucracy and promoting citizen-centered governance. Challenges—including infrastructure gaps, limited digital literacy, and cybersecurity concerns—are highlighted, along with the crucial role of “digital frontliners” in sustaining reforms. Long-term success will require integrated infrastructure, strong inter-agency collaboration, and continuous capacity-building.

Source: EDUCATION AND INDUSTRY REVIEW

DOI: 10.62596/eir.4a9t8g56

Author: Jerson Caotivo

Institutions: Biliran Province State University, Biliran Province State University-Biliran Campus

Language: English

Topic: E-Government and Public Services

Subfield: Political Science and International Relations

Field: Social Sciences

Domain: Social Sciences

SDGs: Industry, innovation and infrastructure, Peace, justice, and strong institutions

Open Access status: hybrid

OpenAlex ID: W4413219200

FWCI:

Cites:

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Related to: 10