Work

Stop being so rude! How customer reprimands attenuate the impact of customer mistreatment

Year: 2025

Type: article

Source: Journal of Services Marketing

DOI: 10.1108/jsm-01-2025-0061

Authors: Dorottya Varga, Yves Van Vaerenbergh, Cato Debrabandere

Institutions: Vrije Universiteit Brussel, IMEC, KU Leuven

Language: English

Topic: Emotional Labor in Professions

Subfield: Sociology and Political Science

Field: Social Sciences

Domain: Social Sciences

SDG: Peace, justice, and strong institutions

Open Access status: closed

Funder: Fonds Wetenschappelijk Onderzoek

Award: breaking the boxes in service recovery management: a multilevel approach

OpenAlex ID: W4413222347

FWCI: 3.592

Cites: 55

Cited by: 2

Related to: 10