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How perceptions of service failure stability, service recovery justice and e-service quality affect value co-creation intentions in two-sided e-retail platforms

Year: 2025

Type: article

Study design: Observational Study

Source: International Journal of Quality and Service Sciences

DOI: 10.1108/ijqss-12-2024-0196

Authors: Mehdi Fazel Dehkordi, Arash Khalili Nasr

Institution: Sharif University of Technology

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4413247313

FWCI: 7.621

Cites: 94

Cited by: 6

Related to: 10