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Pengaruh Kualitas Pelayanan Dan Fasilitas Terhadap Kepuasan Pelanggan Pada Divisi Servis Auto2000 Cirebon

Year: 2025

Type: article

Abstract: This study aims to determine the effect of service quality and facilities partially or simultaneously on customer satisfaction in the Auto2000 Cirebon Service Division, the population in this study is customers who have used services or replacement spare parts at the Auto2000 Cirebon Service workshop and samples taken by 93 respondents. The method in this study uses questionnaires.

Source: Jurnal Ekonomi Bisnis dan Manajemen

DOI: 10.38204/ekobima.v3i1.2378

Authors: Imas Imas, Lulu Sutiyajaya, Pangestu Tirto Santoso

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: diamond

OpenAlex ID: W4413289528

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