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IT professionals trust in artificial intelligence vs. human experts for achieving sustainable development goals

Year: 2025

Type: article

Abstract: This study investigates trust of information technology (IT) professionals in artificial intelligence (AI), human experts, and their combination for achieving Sustainable Development Goals (SDGs). Through a survey of IT project managers and frequent AI users across France, the United Kingdom, and Belgium, our findings reveal that respondents place significantly higher trust in human experts and combinations of AI and human expertise, compared to AI. Notably, individuals who most frequently use AI technology show stronger preference for human-AI collaborative approaches, suggesting that familiarity with AI leads to better understanding of its complementary role with human expertise. The study demonstrates that successful AI implementation for achieving SDGs requires careful integration with human oversight rather than standalone deployment.

Source: Sustainable Futures

DOI: 10.1016/j.sftr.2025.101153

Authors: Dejan Glavas, Gilles Grolleau, Naoufel Mzoughi

Institutions: ESSCA School of Management, Institut National de Recherche pour l'Agriculture, l'Alimentation et l'Environnement, Ecodéveloppement

Language: English

Topic: Ethics and Social Impacts of AI

Subfield: Safety Research

Field: Social Sciences

Domain: Social Sciences

Open Access status: gold

Estimated APC paid: $2,340

OpenAlex ID: W4413289827

FWCI: 6.23

Cites: 32

Cited by: 6

Related to: 10