Work

What Factors Are Associated With Trust and Experience With the Clinician?

Year: 2025

Type: article

Abstract: Among 173 patients seeking musculoskeletal specialty care, we sought patient personal factors associated with patient experiences measured using the 7-item Trust and Experience with Clinicians Scale (TRECS-7) and Jefferson Scale of Patient's Perceptions of Physician Empathy (JSPPPE). Accounting for potential confounders, including demographics, visit-related information, mental health, and social health, we found no factors associated with TRECS-7, and only self-reported Hispanic/Latino ethnicity was associated with lower JSPPPE (regression coefficient = -2.8, 95% confidence interval = -4.9 to -0.63). In posthoc cluster analysis, statistical groupings of patients with generally worse mean social health and mental health were associated with worse patient experience (TRECS-7 and JSPPPE). The combination of an experience measure with lower ceiling effects and wider distribution of scores and cluster analysis may improve the ability to measure associations with patient personal factors.

Source: Journal of Patient Experience

DOI: 10.1177/23743735251370185

Authors: Laura Bashour, Amin Razi, Jada Thompson, Rick Looman, David Ring, Niels Brinkman

Institutions: The University of Texas at Austin, University Medical Center Groningen

Language: English

Topic: Patient Satisfaction in Healthcare

Subfield: General Health Professions

Field: Health Professions

Domain: Health Sciences

SDG: Good health and well-being

Open Access status: gold

Estimated APC paid: $1,380