Work

Quantitative Analysis of Post-Pandemic Customer Satisfaction in Fintech-Driven Indonesian Banking Chatbot Services

Year: 2024

Type: conference-paper

Study design: Observational Study

DOI: 10.1109/icondbtm64135.2024.11122804

Authors: Maria Apsari Sugiat, Anton Mulyono Azis, Yuda Pramana, Sandhir Sharma

Institutions: Telkom University, Chitkara University

Language: English

Topic: Technology Adoption and User Behaviour

Subfield: Information Systems and Management

Field: Decision Sciences

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W4413360427

FWCI:

Cites: 18

Cited by:

Related to: 10