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Academic Library with Generative AI: From Passive Information Providers to Proactive Knowledge Facilitators

Year: 2025

Type: article

Abstract: This study investigates how generative artificial intelligence (AI) is reshaping academic libraries from passive information providers into proactive knowledge facilitators. Drawing on the qualitative case study of a South Korean university library that implemented an AI-powered chatbot, the study examines its impact on service personalization, user engagement, and research efficiency. The thematic analysis of interviews with users and staff reveals how AI integration transforms the user experience and redefines professional roles. Findings contribute to scholarly discussions on library innovation, demonstrating how generative AI enables adaptive, anticipatory knowledge services in academic environments shaped by digital transformation.

Source: Publications

DOI: 10.3390/publications13030037

Author: Junic Kim

Institution: Konkuk University

Language: English

Topic: Web and Library Services

Subfield: Information Systems

Field: Computer Science

Domain: Physical Sciences

SDG: Quality education

Open Access status: gold

Estimated APC paid: $1,689