Characteristics, Commitment and Behavioral Performance of Librarians in Select Provinces of Region 10
Year: 2025
Type: article
Study design: Observational Study
Abstract: Librarians play a crucial role in fostering meaningful client interactions and delivering quality service. Grounded by Self-Determination Theory (SDT), this study explores how intrinsic motivation, competence, and relatedness influence librarians' commitment and behavioral performance. It examines the librarians’ characteristics, commitment levels, and behavioral performance while determining whether significant relationships exist between these factors. Using a mixed method of quantitative and qualitative approach, the study involved 339 librarians from select provinces of Region 10. Universal sampling was employed, and a validated survey instrument collected data on key performance areas and professional characteristics. Descriptive statistics summarized the findings, while Pearson’s r assessed correlations, and One-Way ANOVA analyzed demographic influences at a 0.05 significance level. Results show that most respondents hold a master’s degree, have six to ten years of service, attend national-level training, and exhibit strong commitment and high behavioral performance. A significant relationship was found between commitment and behavioral performance, except for organizational commitment in approachability, listening, inquiring, searching, and follow-up. While education and length of service had minimal impact, continuous learning and a proactive work culture proved essential for performance enhancement. Findings affirm that higher commitment leads to stronger behavioral performance, with specific characteristics influencing engagement. The study highlights the importance of institutional support through structured development programs to enhance service quality. The researcher recommends that librarian councils and institutions have to invest in targeted professional development initiatives, ensuring librarians remain well-equipped to meet client needs and adapt to evolving demands, ultimately strengthening the overall effectiveness of library services.
Authors: Joseph Oniot, Ninfa Osias
Language: English
Subfield: Human Factors and Ergonomics
Field: Social Sciences
Domain: Social Sciences
Open Access status: hybrid
OpenAlex ID: W4413380936