Work

Examining the Impact of AI Chatbot Service Quality Adoption on Customer Loyalty in Food Service Sector

Year: 2025

Type: conference-abstract

Source: Global Conference on Business and Social Sciences Proceeding

DOI: 10.35609/gcbssproceeding.2025.1(121)

Authors: Hong Yi Li, Ai Chin Thoo, Yan Yee Chan, Lo Ying Tuan

Institutions: University of Technology Malaysia, Xi’an Jiaotong-Liverpool University

Language: English

Topic: AI in Service Interactions

Subfield: Artificial Intelligence

Field: Computer Science

Domain: Physical Sciences

Open Access status: closed

OpenAlex ID: W4413413389

Cites: 36

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Related to: 10