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The Influence of Airline Service Quality and Consumer Emotions on Customer Perceptions Based on Causality Modeling

Year: 2025

Type: conference-paper

Abstract: Based on the causality model, this paper explores the influence of airline service quality and consumer emotions on customer perception. Its results show that both airline service quality and consumer emotions have an important impact on customer perception.

Source: International Conference on Applied Mathematics, Modelling and Intelligent Computing (CAMMIC)

DOI: 10.1145/3745533.3745593

Author: Feng Guo

Institution: Sanya Aviation and Tourism College

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: hybrid

OpenAlex ID: W4413601758

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