Work

Exploring Artificial Intelligence Application in Export-Import Process: A Case Study from Indonesia

Year: 2025

Type: article

Abstract: This paper aims to explore how artificial intelligence (AI) is used in the export-import process in Indonesia combining diffusion of innovation (DIT) with comparative advantage theory. Previous studies on the use of artificial intelligence in export-import mainly focused on the features and potential usage of artificial intelligence. This study provides an actual case of how artificial intelligence is used in the export-import process in Indonesia. This research is qualitative using unstructured interviews with exporters, freight forwarders, logistic companies, and Indonesian customs. The results showed that artificial intelligence is in the experiment phase for exporters, freight forwards, and logistic companies, while for Indonesian customs, artificial intelligence is used to provide relative advantage.

Source: TEM Journal

DOI: 10.18421/tem143-17

Authors: Damar Aji Irawan, Rianto Nurcahyo, Tiurida Lily Anita

Institution: Binus University

Language: English

Topic: Impact of AI and Big Data on Business and Society

Subfield: Management Science and Operations Research

Field: Decision Sciences

Domain: Social Sciences

SDG: Industry, innovation and infrastructure

Open Access status: gold

Estimated APC paid: $647