Work

Developing a Chatbot System Utilizing Natural Language Processing for Improved Customer Service and Marketing Automation

Year: 2024

Type: conference-paper

Source: International Conference on Innovative Sustainable Computational Technologies (CISCT)

DOI: 10.1109/cisct62494.2024.11134178

Authors: Chinmaya Dash, Kulbir Kaur Bhatti, Utpala Das, S. P. Santhoshkumar, A Balavivekanandhan, B Kiran Bala

Institutions: Manav Rachna International Institute of Research and Studies, Vel Tech Rangarajan Dr. Sagunthala R&D Institute of Science and Technology

Language: English

Topic: AI in Service Interactions

Subfield: Artificial Intelligence

Field: Computer Science

Domain: Physical Sciences

Open Access status: closed

OpenAlex ID: W4413822837

FWCI: 0.634

Cites: 11

Cited by: 2

Related to: 10