Work

Citizens’ satisfaction and loyalty in digital public services: an empirical study on the Portuguese tax authority’s online platforms

Year: 2025

Type: article

Study design: Observational Study

Source: Transforming Government People Process and Policy

DOI: 10.1108/tg-05-2025-0117

Authors: Cláudia Miranda Veloso, Sónia Calado, Etelvina Vaz Miranda, Bruno Miguel Sousa

Institutions: University of Aveiro, University of Lisbon, Universidade Politécnica do Cávado e do Ave

Language: English

Topic: E-Government and Public Services

Subfield: Political Science and International Relations

Field: Social Sciences

Domain: Social Sciences

SDG: Peace, justice, and strong institutions

Open Access status: closed

OpenAlex ID: W4413861301

FWCI: 7.809

Cites: 23

Cited by: 2

Related to: 10