Employee Engagement Mediates The HR PracticesPerformance Relationship in ITES: A Quantitative Study
Year: 2025
Type: article
Study design: Observational Study
Abstract: This study uses PLS-SEM analysis to examine how employee engagement mediates the link between HR practices and organizational performance in the Indian ITES industry. A standardized questionnaire measuring corporate performance, employee engagement, and HR procedures was used to gather data from 300 ITES experts. The findings show that employee engagement has a high impact on organizational success (β = 0.580), whereas HR practices have a lesser but beneficial direct effect on organizational performance (β = 0.164). With a substantial indirect impact (B = 0.3017) in the –HR-performance link, mediation analysis validates the partial mediating function of employee engagement. With intermediate explanatory power, the model was able to explain 43.5% of the variance in organizational performance and 14.3% of the variance in employee engagement. The results highlight how good HR procedures increase em-employee engagement, which significantly enhances organizational results and is consistent with social exchange theory. In addition to offering HR managers useful advice on how to create engagement-centric HR strategies to boost organizational competitiveness in the dynamic ITES sector, this study adds empirical support for the HR–engagement–performance route to the body of knowledge in HRM.
DOI: 10.14419/kxqde586
Authors: Sangeetha M, Dr. Vijayaraj K
Institution: Vellore Institute of Technology University
Language: English
Subfield: Human Factors and Ergonomics
Field: Social Sciences
Domain: Social Sciences
Open Access status: bronze
OpenAlex ID: W4413878302