Year: 2024
Type: conference-paper
Abstract: - Examples of cutting-edge technology driven by artificial intelligence include chatbots and virtual assistants. Both of these technologies are examples of inventions. These technologies enable people and systems to participate in not just smart but also interactive conversations. The aim of this paper is to outline the accomplishments guiding a thorough examination of the developments in the construction and implementation of web-based chatbots and virtual assistants. Moreover, this article offers perspectives from three significant studies previously covered. The chatbot employs a variety of technologies—including Natural Language Processing (NLP) and Microsoft LUIS, among others— to provide customers with query replies that are persuasive, secure, and scalable according to their needs. Virtual assistants have integrated convolutional neural networks, often known as CNNs, which has made it possible to increase these features. This has, in turn, made it feasible to include personalisation, improved security, and facial recognition among other things. To add salt to injury, even if these methods are very effective, there are still obstacles to be overcome. Among the problems being experienced right now include support for many languages, the challenge of accurately deducing intent, and security challenges. The work done in the years to come will largely focus on improving flexibility, expanding network capabilities, and using these technologies in important industries as education, healthcare, and collaboration. The work done throughout the years will mostly focus on these. The fact that a variety of sectors—including healthcare, education, customer service, and corporate cooperation—are quickly using these technologies is proof that they have the potential to enhance both the user experience and production. Their increasing usage makes this clear. Apart from examining the design, usability, functionality, and main emphasis of web-based chatbots and virtual assistants, the aim of this article is to investigate from a technical perspective the advances that have been accomplished in the evolution of these tools. The current research is based on three required investigations that form its foundation.
Language: English
Topic: AI in Service Interactions
Subfield: Artificial Intelligence
Field: Computer Science
Domain: Physical Sciences
Open Access status: hybrid
OpenAlex ID: W4413915560