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Clinician and Administrator Perspectives on Health Information Exchange: Qualitative Results from a National User Satisfaction Survey

Year: 2025

Type: article

Abstract: We present results from a 2024 survey across the U.S. Department of Veterans Affairs assessing: 1) employees’ satisfaction with a health information exchange (HIE) viewer; 2) end-users’ experiences, to inform design enhancements; and 3) comparisons to 2020 survey results. Of 9,900 invited employees, 598 (6%) responded, including nurses (35%), administrators (22%), providers (21%), social workers (6%), pharmacy professionals (4%), and others (12%). Findings show that HIE access is increasing employees’ perceived efficiency and productivity. Compared to 2020, new HIE customization options improved work and patient care. However, both surveys identified persistent needs to improve system speed, search capabilities, learnability, and ease of use. This first large-scale, longitudinal HIE survey with qualitative data on real-world use identifies employees’ underlying needs that are likely relevant to other HIE systems. Even modest HIE usability improvements could enhance patient care.

Source: Proceedings of the Human Factors and Ergonomics Society Annual Meeting

DOI: 10.1177/10711813251372527

Authors: Alissa L. Russ-Jara, Jason J. Saleem, Jennifer Herout

Institutions: United States Department of Veterans Affairs, Purdue University West Lafayette, Veterans Health Administration, University of Louisville

Language: English

Topic: Electronic Health Records Systems

Subfield: Health Information Management

Field: Health Professions

Domain: Health Sciences

SDG: Good health and well-being

Open Access status: bronze

Funder: U.S. Department of Veterans Affairs