Work

Customer incivility and emotional labor from the perspective of the transactional model of stress: mediation of customer orientation and moderation of interpersonal conflict

Year: 2025

Type: article

Study design: Observational Study

Source: Journal of Service Theory and Practice

DOI: 10.1108/jstp-04-2024-0124

Authors: Hansol Hwang, Won-Moo Hur, Yuhyung Shin

Institutions: Sungkyunkwan University, Inha University, Hanyang University

Language: English

Topic: Emotional Labor in Professions

Subfield: Sociology and Political Science

Field: Social Sciences

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W4413979829

FWCI: 12.41

Cites: 127

Cited by: 7

Related to: 10