Year: 2025
Type: article
Study design: Systematic Review
Abstract: Midwifery services in independent clinical practices play a crucial role in the primary healthcare system, particularly in providing care for mothers and children. This study aims to analyze the relationship between service management and patient satisfaction levels in independent midwifery clinical practices (PMB). A descriptive qualitative approach was employed, using the PRISMA method to trace and analyze data from various scholarly sources related to service management and patient satisfaction in PMBs. Key dimensions from the SERVQUAL model reliability, responsiveness, empathy, assurance, and tangible aspects served as the main indicators for assessing service quality. Case studies from several PMBs demonstrate that the use of simple technologies, effective communication, and efficient time management contribute significantly to high levels of patient satisfaction. Conversely, unstructured management practices negatively affect perceptions of care. The findings underscore the importance of enhancing midwives’ managerial capacity, developing standard operating procedures (SOPs), and conducting routine evaluations of patient experiences to maintain service quality. These results offer strategic insights into strengthening PMBs as a responsive and high-quality pillar of maternal healthcare services.
Source: Journal La Medihealtico
Authors: Arum Dwi Anjani, Devy Lestari Nurul Aulia, Nayala Wulandari, Alya Susanti, Niza Oktaviona, Jihan Fia Berlianti
Institution: Universitas Batam
Language: English
Subfield: General Health Professions
Field: Health Professions
Domain: Health Sciences
Open Access status: diamond
OpenAlex ID: W4414028807