Year: 2025
Type: article
Study design: Observational Study
Abstract: This study aims to analyze and examine the effect of Emotional Intelligence on Burnout, the effect of Self-Efficacy on Burnout, and the mediating role of Self-Efficacy in the relationship between Emotional Intelligence and Burnout among employees of PT Bank Nagari Head Office, West Sumatra. Employing a descriptive-causative approach, the research involved a population comprising all head office employees, with a sample of 161 respondents selected using cluster proportional random sampling. Data were collected through a questionnaire utilizing a Likert scale and analyzed using Structural Equation Modeling with SmartPLS 4. The findings reveal that Emotional Intelligence has a negative and significant effect on Burnout, and Self-Efficacy also exerts a negative and significant effect on Burnout. Furthermore, Self-Efficacy significantly mediates the relationship between Emotional Intelligence and Burnout. These results indicate that higher levels of emotional intelligence and self-efficacy among employees are associated with a lower tendency to experience burnout in the workplace.
Authors: Al Ikhlas Putra, Chichi Andriani
Institution: State University of Padang
Language: English
Topic: Stress and Burnout Research
Subfield: Social Psychology
Field: Psychology
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W4414045289