Evolution, Applications, and Future Directions of Chatbots in the Age of Artificial Intelligence
Year: 2025
Type: article
Abstract: This paper explores the rise and influence of chatbots in the digital age, driven by advancements in natural language processing (NLP) and artificial intelligence (AI). We examine their historical development, practical applications across diverse sectors, and the challenges faced in their deployment. Through literature review and practical case analysis, we evaluate chatbot performance in domains such as customer service, healthcare, and education. Additionally, the study discusses key performance metrics, user satisfaction, ethical considerations, and future prospects. The findings offer insights into enhancing chatbot design and effectiveness, supporting ongoing innovation in AI-powered conversational systems.
Author: Junaid Ahmed
Institution: Shaqra University
Language: English
Topic: AI in Service Interactions
Subfield: Artificial Intelligence
Field: Computer Science
Domain: Physical Sciences
Open Access status: diamond
OpenAlex ID: W4414072998