Dominant tourism behaviors of Gen Z as precursor to consumer-driven branding of hospitality enterprises
Year: 2025
Type: article
Abstract: This study asserts that the tourism behaviors of Generation Z function not only as personal choices but as pivotal indicators of consumer-driven branding trends in the hospitality industry. As the first fully digital-native generation, Gen Z approaches travel as a deeply personal and value-centered experience integrating affordability, emotional connection, and social responsibility in their decision-making. Using a qualitative exploratory design, this research gathered insights from 28 Filipino Gen Z travelers to examine how their tourism behaviors reflect broader consumer expectations, particularly regarding sustainability, inclusivity, digital engagement, and brand authenticity. Findings reveal that Gen Z travelers from Zamboanga Peninsula evaluate hospitality experiences based on emotional resonance, ethical consistency, and peer validation through digital media. Branding efforts must therefore align operational behavior with consumer values, emphasizing participatory engagement and authenticity over traditional loyalty models. In essence, Gen Z’s tourism behaviors are not only shaping hospitality choices but also redefining branding frameworks toward co-creation, ethical transparency, and shared identity. This study underscores the need for hospitality enterprises to recalibrate branding strategies to remain socially relevant and competitively sustainable in the Gen Z era.
Language: English
Subfield: Sociology and Political Science
Field: Social Sciences
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W4414131675