Work

The Mediating Role of Customer Satisfaction in the Relationship Between Rapport-building Behaviors and Customer Citizenship Behavior in Fintech Financial Services

Year: 2025

Type: article

Study design: Observational Study

Source: Studies on humanities and social sciences

DOI: 10.62783/shss.7.4.52

Authors: Ilwon Suh, Cheonwook Kim, Changyu Hwang

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4414132166

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Related to: 10