The Effect of Organizational Citizenship Behavior (ocb) on Employee Performance With Job Satisfaction as a Mediation Variable at the Population and Civil Registration Service of Magetan Regency
Year: 2025
Type: article
Study design: Observational Study
Abstract: Organizational Citizenship Behavior (OCB) is a concept that plays an important role in the workplace.OCB refers to voluntary behaviors performed by individuals outside of their formal job responsibilities to support organizational effectiveness.These behaviors include actions such as helping colleagues, contributing innovative ideas, and demonstrating commitment to the organization.This study aims to: (1) analyze the influence of organizational citizenship behavior on employee performance at the Population and Civil Registration Service of Magetan Regency; (2) analyze the influence of job satisfaction on employee performance at the Population and Civil Registration Service of Magetan Regency; and (3) analyze the influence of organizational citizenship behavior with job satisfaction as a mediating variable on employee performance at the Population and Civil Registration Service of Magetan Regency.This study uses associative research.Associative research is a type of research that aims to determine the relationship between two or more variables.This study tries to understand how these variables are related to each other and to what extent they influence each other.The respondents of the study were 51 employees of the Population and Civil Registration Service of Magetan Regency.Data collection techniques used questionnaires and documentation.While data analysis in this study used Moderated Regression Analysis (MRA). The results of the study indicate that: (1) There is a positive and significant influence of Organizational Citizenship Behavior (OCB) on Employee Performance at the Population and Civil Registration Service of Magetan Regency; (2) There is a positive and significant influence between job satisfaction on employee performance at the Population and Civil Registration Service of Magetan Regency; and(3) There is a positive and significant influence between Organizational Citizenship Behavior (OCB) and job satisfaction as a mediating variable on employee performance at the Population and Civil Registration Service of Magetan Regency.Thus, the job satisfaction variable can be used as a mediating variable.
Language: English
Subfield: Human Factors and Ergonomics
Field: Social Sciences
Domain: Social Sciences
Open Access status: hybrid
OpenAlex ID: W4414254255
FWCI:
Cites:
Cited by:
Related to: