Work

Reconciling the dimensions of healthcare service quality and experience quality using PLS-SEM

Year: 2025

Type: article

Study design: Observational Study

Source: International Journal of Quality & Reliability Management

DOI: 10.1108/ijqrm-03-2025-0100

Authors: Shubham Senapati, Dibya Nandan Mishra, Sagar Kumar Behera

Institutions: SRM Institute of Science and Technology, National Institute Of Technology Silchar, National Institute of Technology Rourkela

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Good health and well-being

Open Access status: closed

OpenAlex ID: W4414397444

FWCI: 6.366

Cites: 98

Cited by: 5

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