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The Influence of Workload on Employee Performance Through Employee Satisfaction as an Intervening Variable (A Study at PT Perusahaan Listrik Negara (PLN) (Persero) Gardu Transmission Service Unit (ULTG) Panakkukang, Makassar City)

Year: 2025

Type: article

Abstract: This study aims to examine and analyze the influence of workload on employee performance, with employee satisfaction as an intervening variable at PT Perusahaan Listrik Negara (PLN) (Persero) Gardu Transmission Service Unit (ULTG) Panakkukang, Makassar City. Using a quantitative approach, data were collected through questionnaires distributed to employees and analyzed using path analysis techniques. The results show that workload has a significant negative effect on employee satisfaction. Furthermore, employee satisfaction has a significant positive effect on employee performance. The findings also indicate that workload indirectly affects employee performance through the mediating role of employee satisfaction. These results suggest that managing employee workload and improving satisfaction are crucial strategies to enhance overall performance within the organization.

Source: RIGGS Journal of Artificial Intelligence and Digital Business

DOI: 10.31004/riggs.v4i3.2725

Authors: Muh Fadhil Al Anshori N, Burhanuddin Burhanuddin, Nurul Fadilah Aswar

Institution: State University of Makassar

Language: English

Topic: Employee Performance and Management

Subfield: Human Factors and Ergonomics

Field: Social Sciences

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: hybrid

OpenAlex ID: W4414417774

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