Work

Toward a systematic integration of digital technologies in facility management organizations and services

Year: 2025

Type: article

Abstract: Purpose This article focuses on the complex relationship between digital technologies (DTs) and Facility Management (FM), aiming to develop frameworks to systematically integrate DTs into FM organizations and services. Design/methodology/approach We conducted workshops with academics and industry representatives, focusing on (i) the classification and conceptualization of DT applications in FM, (ii) the effects of DT on FM, and (iii) the standardization and scaling of DTs within organizations and across the industry. Findings This article, classifies DTs from the perspectives of information systems, business development, and the value chain. This article identifies key technology considerations, including positive and negative effects, risks and myths, barriers and enablers, and coping strategies. This article addresses opportunities and challenges related to the standardization and scaling of DTs. Practical implications The conceptualizations co-created by industry and academia help establish a relevant research agenda and support the implementation of DTs. Originality/value These categorizations advance the understanding of DTs in FM and lay a foundation for further research.

Source: Facilities

DOI: 10.1108/f-02-2025-0028

Authors: Olli Vigren, Chiara Tagliaro, Toomaj Ghalandar, Tin Phan

Institutions: KTH Royal Institute of Technology, Stanford University, Politecnico di Milano, Norwegian University of Science and Technology, Norwegian University of Life Sciences

Language: English

Topic: BIM and Construction Integration

Subfield: Building and Construction

Field: Engineering

Domain: Physical Sciences

SDG: Industry, innovation and infrastructure

Open Access status: hybrid

Funder: Norges Forskningsråd