Work

Impact of Technology-Based Service Innovation on Customer Satisfaction and Loyalty in Luxury Hotels

Year: 2025

Type: conference-paper

Study design: Observational Study

DOI: 10.1109/iccit65724.2025.11167622

Authors: Stefanus Rumangkit, Rininta Ayu Pradhani, Suryanto, Hartini Husin, Ilham Sentosa, Antonius Satria Hadi

Institutions: Binus University, Universiti Utara Malaysia, University of Kuala Lumpur, Universitas Widya Mataram Yogyakarta

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Industry, innovation and infrastructure

Open Access status: closed

OpenAlex ID: W4414459118

FWCI: 9.265

Cites: 34

Cited by: 3

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