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AI Chatbots Driving Fintech User Satisfaction via Trust and Service Quality

Year: 2025

Type: conference-paper

Study design: Observational Study

DOI: 10.1109/iccit65724.2025.11167781

Authors: Thomas Sumarsan Goh, Irlon Dahil, Sutrisna, Abdul Rohim, Al-Bahra, Sabda Maulana, Valens Dwi Sulaiman

Institutions: Universitas Methodist Indonesia, Institut Teknologi Budi Utomo, Universitas Buddhi Dharma, National Research and Innovation Agency, Universitas Raharja

Language: English

Topic: Technology Adoption and User Behaviour

Subfield: Information Systems and Management

Field: Decision Sciences

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4414459134

FWCI:

Cites: 44

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