Work

Antecedents of Omnichannel Customer Experience and Loyalty in the Indonesian Airline Industry

Year: 2025

Type: conference-paper

Study design: Observational Study

DOI: 10.1109/iccit65724.2025.11167716

Authors: Atria Farizky Herwindra, Annetta Gunawan, Marta Rodriguez

Institution: Binus University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Industry, innovation and infrastructure

Open Access status: closed

OpenAlex ID: W4414463586

FWCI:

Cites: 37

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