Work

E-Service Quality and Customer Satisfaction as Dominant Predictors of User Loyalty on Digital Platforms

Year: 2025

Type: conference-paper

Study design: Observational Study

DOI: 10.1109/iccit65724.2025.11166795

Authors: Segara Bentang, Singgih Hartono Winata, Adi Teguh Suprapto

Institution: Binus University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4414464156

FWCI: 3.1

Cites: 45

Cited by: 1

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