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Deep learning-driven sentiment analysis for customer satisfaction optimization in airline reviews

Year: 2025

Type: article

Source: Industrial Management & Data Systems

DOI: 10.1108/imds-08-2024-0836

Authors: Yang Liu, Jiahao Huang, Fei Huang, Zhen Zhu, Lili Ma

Institutions: Wuhan University, China University of Geosciences, China University of Geosciences (Beijing)

Language: English

Topic: Sentiment Analysis and Opinion Mining

Subfield: Artificial Intelligence

Field: Computer Science

Domain: Physical Sciences

Open Access status: closed

OpenAlex ID: W4414530643

FWCI: 3.417

Cites: 69

Cited by: 8

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