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Self-service technologies experience, customers' satisfaction and reuse intention in retail banking: evidence from Nigeria

Year: 2025

Type: article

Study design: Observational Study

Source: International Journal of Business Information Systems

DOI: 10.1504/ijbis.2025.148790

Authors: Chidera Christian Ugwuanyi, Chukwunonso Oraedu, Shedrack Chinwuba Moguluwa

Institutions: University of Nigeria, University of Nigeria Teaching Hospital

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4414544082

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