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In-service Training, the Impact on Catering Officers’ Performance Mediated by Service Innovation Performance in Ghana

Year: 2025

Type: article

Abstract: This research examined in-service training, the impact on catering officers’ performance mediated by service innovation performance. The study employed survey research approach with structured questionnaires. The study used 284 participants. Structural equation modelling supported with maximum estimator with AMOS was used to establish the relationship between the variables. This result reveals a significant relationship between the employees’ perception of access to training, benefits of training, support for training and employee’s performance. There was mediation effect of service innovation performance between the relationship among the constructs. This research provides important management and theoretical implications for the hospitality industry.

Source: Advances in social sciences and management.

DOI: 10.63002/assm.305.1111

Authors: Elizabeth Kafui Senya, Eunice Matey Anakwa, Herberta Prebi

Institutions: Accra Technical University, Takoradi Technical University

Language: English

Topic: Human Resource Development and Performance Evaluation

Subfield: Applied Psychology

Field: Psychology

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: diamond

OpenAlex ID: W4414565949

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