Year: 2025
Type: article
Abstract: This article explores the deployment of corporate chatbots using Salesforce AgentForce, with a focus on enhancing customer service, reducing workload on human agents, and ensuring compliance through intelligent automation. It details integration with enterprise systems, bot training methodologies, and the implementation of guardrails to minimize hallucinations and enforce ethical use. The author highlights challenges like outdated content and outlines practical solutions such as structured feedback loops, content validation, and escalation mechanisms. Through detailed case scenarios and project governance practices, the article offers a comprehensive guide to creating trustworthy, efficient, and secure chatbot ecosystems in enterprise environments.
Author: Manish Sham Chitnis
Language: English
Topic: AI in Service Interactions
Subfield: Artificial Intelligence
Field: Computer Science
Domain: Physical Sciences
Open Access status: diamond
OpenAlex ID: W4414625772
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