Year: 2025
Type: article
Abstract: This article examines the use of various tools aimed at establishing and strengthening long-term customer loyalty in the vending industry. The relevance of the topic is determined by the current high level of competition in this sector, combined with the clear necessity for creating effective consumer retention strategies based on service personalization, environmental responsibility, and the deliberate implementation of the latest technologies in practice. The study aims to identify key factors influencing customer loyalty, systematize relevant tools, and develop recommendations (in the form of an action algorithm) for integrating these tools into organizational activities. The article analyzes various approaches, with a particular focus on digital solutions, such as intelligent management systems and social initiatives, capable of strengthening emotional connections. It identifies contradictions between a focus on technological innovations and the need to consider the human factor in consumer interaction processes. The conclusion emphasizes that successful long-term loyalty strategies should be based on a comprehensive approach.
Author: Trofimov Semen Valerevich
Language: English
Domain: Social Sciences
Open Access status: bronze
OpenAlex ID: W4414626109
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